Customer service and interaction have been revolutionized by live free chat apps. Businesses can engage with customers via live chat free apps in real-time, resolving queries and providing support, thanks to live chat app. The purpose of this article is to explore the world of live chat apps, focusing on the best free options.
Live chat app can be a great asset to your business, and we will cover everything from their features and benefits to how to implement them.
Streamlining Customer Service With Live Chat Free Apps
It goes beyond traditional support methods like email or phone calls to offer live chat support. Customers can expect more efficient and personalized service from them. Businesses can engage in multiple conversations at the same time with live chat, allowing support agents to handle more inquiries at the same time.
Live chat apps also offer features like canned responses and chat histories that enable agents to provide accurate and consistent information to customers in an efficient manner.
List Of Top Live Chat Applications For Businesses
Several excellent options are available when it comes to free live chat apps. Here are a few of the most popular:
01. ChatGenius Is A Free Online Chat Application
ChatGenius offers a free plan with essential features such as real-time chat, chat history, and customization options. In addition, it is seamlessly integrated with popular customer relationship management systems (CRM).
02. Use Live Chat To Chat With Us
LiveChat provides a free version for businesses looking to start with live chat support. It offers features like chat customization, ticketing system integration, and chat analytics to track performance.
03. Tawk.to Chat Application
Despite its free nature, Tawk.to has a robust live chat app with unlimited chats, agents, and widgets. It supports multiple languages, has a mobile app for on-the-go support, and integrates with various popular platforms.
Overview Of Each App’s Features And Benefits
- Using real-time chat: Get in touch with customers instantly and provide them with immediate assistance.
- History of past conversations: Keep track of past conversations for reference and seamless follow-up.
- Optional customizations: Match your website’s design and branding with the chat widget.
- Personalized chat widgets: Customize your chat widget to match your brand’s style.
- Integration with ticketing system: Transform chat conversations into tickets so that tickets can be managed efficiently.
- Analyse chat performance: Identify customer satisfaction levels and agent response times from chat performance.
- Agents and chats are unlimited: No restrictions on the number of conversations you can handle.
- Tawk. to mobile app: Stay connected and provide support wherever you are with the app.
- Integrated platform: Tawk.to works with popular platforms like WordPress, Shopify, and Magento.
How To Setting Up A Live Chat App (Step-By-Step)
Follow these steps to implement a live chat app for your business:
- Live chat application: You should select a free live chat application that suits your budget and business requirements.
- Creating an account: First, choose the platform you want to work with.
- Chat widget customization: Add a custom appearance to the chat widget to match your website’s theme.
- Add the chat widget: Copy the provided code snippet and place it on your website or mobile app.
- Support agents: Ensure your support team is trained on how to effectively use live chat and provide great customer service.
Conclusion Of Live Chat Apps For Android Free
Businesses looking to enhance communication and provide top-notch customer service have become increasingly dependent on live chat apps. These technologies provide businesses with real-time capabilities and convenience that allow them to engage with customers more effectively. Free live chat applications such as ChatGenius, LiveChat, and Tawk.to cater to a wide range of business needs.